How We Helped a Norwegian Dairy Customer Maintain Full Production – and Save Money

The Situation

While a lot of time and energy was spent looking into customer demand and supply of product, the COVID-19 crisis also made our teams realize and appreciate the power of remote customer solutions like 3D TRASAR™ Technology, and how to make them even better. 

TINE SA is Norway's largest producer, distributor and exporter of dairy products with 11,400 member owners and 9,000 cooperative farms.

Ecolab’s 3D TRASAR™ Technology for CIP enabled our Food & Beverage team in Norway to remotely deliver cost savings for TINE’s Byrkjelo site, and, more importantly, help avoid reduced production due to wastewater issues. 

Morten Løvstad, account manager and Terje Nygard, business development manager, had already visited this Ecolab customer many times before the pandemic hit. So, when there was an issue, and travel was restricted, they were able to pinpoint and solve the issue from a distance via 3D TRASAR™.

The Solution

Ecolab’s 3D TRASAR™ Technology for CIP, together with the System Assurance Center, enables Ecolab and the customer to observe and analyze washes from a distance to improve conformity.

1. Exceptions were identified using the CIP wash library and wash summary for analysis by Ecolab CIP experts. Fact summary was also used for turbidity and conductivity in drains from different CIP lines.
2. Ecolab experts pinpointed the problem, with the specific washes and the reason for the exception - in this case product loss in rinse, and when in the wash the other failures occur.
3. The production manager for TINE site, together with his local team online, was able to take corrective actions at once.